Interactive Intelligence

Interactive Intelligence Inc. provides the most innovative contact center and IP telephony products and services available. Interactive Intelligence solutions are modular in nature, built with proven, award-winning products that push the edge of technology to deliver a truly best-of-class offering. The company's innovation and experience maximizes customer value with a product line that helps businesses more rapidly respond to change, while reducing the cost and complexity associated with managing interactions. From sophisticated contact center automation applications - including automatic call distribution (ACD), interactive voice response (IVR), speech recognition, Web collaboration, remote agent support, supervisory monitoring, predictive dialing, call recording, reporting and more - to SIP-based enterprise IP telephony, unified communications and messaging, and customer self-service, Interactive Intelligence offers a flexible, easy-to-manage alternative to proprietary, hardware-centric solutions.

Corporate Website :

www.inin.com

Research from this company :

Conjoining Social, Mobile, ECM, and Process Automation Beyond the Insurance Contact Center: The Communications Center of the Future The New Customer Service Model in Insurance: Enabled by Unified Insurance Solutions The Evolving Role of Process Automation and the Customer Service Experience Humanizing Business Process Automation: Optimizing Performance for Employees and Customers The Social Alphabet: What You Need to Know About Social Media as the Ultimate Communication Channel The Secret to a Lasting Relationship: How Proactive Customer Contact Improves Customer Satisfaction Part 1: Home Agents: The Big Game Changer The Business Value of Consolidating and Centralizing Communications A Realistic Look at Social Media and the Contact Center How the Interaction Center Platform® has Changed the Communications Industry Workforce Management: It's More Than Just Software The Contact Center in the Cloud Offers Users More Control Optimizing Agent Performance in a Real-time World The Value of Blending eServices and the Contact Center Building Customer Centricity through Expertise-Based Interactions Hosted Contact Center Solutions - Setting the Record Straight A Customer IP Communications System Roadmap Top 5 Considerations for Automating Key Business Processes Best Practices for Process Automation A New Approach to Communications as a Service (CaaS) Paving a Successful Migration Path to VoIP: Five checkpoints to make your migration the right move The Exceptional Customer Experience: It's All About the Process