SLA Service Level Agreement (SLA) is that part of a service contract in which a certain level of service is agreed. A SLA is therefore NOT a type of service contract, but a part of a service contract. A service contract can contain zero, one or more SLA's. A contract containing SLA's is usually referred to as a performance contract. SLA's are becoming more and more popular. They are used extensively for provision of IT services, but also in other fields the popularity of SLA's is growing
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The aim of this white paper is to discuss the importance and benefits of a PPM approach within one of our most vital industries.
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Please join us at this exclusive live online seminar. It'll take about half an hour and it's absolutely free.
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Please join us at this exclusive live online seminar. It'll take about half an hour and it's absolutely free.
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This solution guide describes the Dell HTSS which integrates PV DL2200 running CV Simpana 9 Data & Information Management Software with the Dell NSS and PowerVault ML6000 Tape Libraries to provide a multi-tiered Hierarchical Storage Management system
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Help Desk Authority offers a complete help desk solution for small and medium size businesses that can help efficiently track, identify, and resolve issues quickly.
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If your current version control system is inadequate, and you have pushed it to its limits, you do have to ask yourself: do I want to migrate my problems? Or start anew? This white paper will communicates a comprehensive approach to determining a migration scope method that will maximize developer productivity during the transition.
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By: Aternity
Published Date: Aug 26, 2011
This whitepaper provides insight, best practices, and recommendations for monitoring the end user experience within Virtual Desktop Infrastructures (VDI).
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By: SAP SME
Published Date: May 11, 2012
Organizations are realizing that SaaS solution can be comparable to, or better, than BI implemented in the traditional manner. That said, Software-as-a-Service is not for everyone.
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By: HP
Published Date: May 08, 2012
This complimentary white paper provides detailed configuration and testing information of common usage scenarios using HP 5820 and 5800 Switch Series utilizing IRF to form a logical switch, which connects to the server HP BladeSystem-integrated VC modules.
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By: HP
Published Date: May 08, 2012
UC&C solutions offer enhanced user productivity and reduced costs from streamlined communications. That's why HP and Microsoft joined together to create the most complete, end-to-end solution. Find out more in this complimentary solution brief.
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Download this guide, which is designed to help you better evaluate different cloud technology vendors and service providers based on a series of questions posed by three cloud infrastructure providers.
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Intel, Bain & Company and NYSE Technologies share their stories on improving their infrastructure with cloud computing in this white paper. Find out more now!
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Access this white paper for an overview of scale-out storage and gain insights on the cloud storage architectures.
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Learn about strategies to optimize compute performance in data center facing power and cooling constraints to improve data center efficiency.
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In this white paper, we will examine how to define and articulate a strategy from a number of key perspectives. This white paper is essential reading for anyone interested in helping their organization achieve maximum performance.
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A comprehensive overview of the AMD FirePro and Solidworks relationship, highlighting the key selling points, benchmarks, case studies, customer references, and much more.
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The What, Why & How of CRM Integration
This report contains insights from C-level executives, business analysts and IT engineers, and systems integrators and consultants who design and implement data integration for their enterprise clients.
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By: Esker
Published Date: Apr 12, 2012
This paper illustrates that solutions exist today, both as traditional software and Software as a Service, with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing.
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By: PC Mall
Published Date: Mar 27, 2012
This eGuide highlights how to harness the benefits of Virtual Desktop Infrastructure using a robust data center that is optimized for virtualization.
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By: PC Mall
Published Date: Mar 27, 2012
IBM's enterprise content management solutions are designed to help users dramatically reduce the costs associated with producing, storing and retrieving content and can also help mitigate risk associated with managing information appropriately.
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By: AtTask
Published Date: Feb 11, 2012
In this free case study Forrester Research explains how the melding of task management with social networking is increasing transparency and team member buy-in for projects - dramatically increasing projects delivered on time and within budget.
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By: AtTask
Published Date: Feb 11, 2012
It really doesn't matter if you are leading an army into battle or a product into market, sometimes the best solutions seem counter-intuitive. The same is true with project management. This document will safeguard your success.
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By: AtTask
Published Date: Feb 11, 2012
To protect their investment in a project, an organization needs to engage in a three step process to put a reasonable and viable risk management plan in place. This free guide walks you through the process.
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By: AtTask
Published Date: Feb 11, 2012
Regardless the structure of your projects and work, the right work management approach can be the formula for success in your organization. This easy to read, 3 page guide, will introduce you to this formula.
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Download the white paper to find out more about next-gen IT solutions - and how IT in the cloud will help your organization not only keep up with today's complex IT ecosystem, but manage it more efficiently than ever before!
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