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Knowledge Management

Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.
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By: Workday     Published Date: Aug 27, 2014
This paper provides a clear insight into the real SaaS manifesto
Tags : saas manifesto, in the cloud, saas security, saas definition, knowledge management
     Workday
By: Workday     Published Date: Aug 27, 2014
The trend towards SaaS in organisations of all sizes is now irreversible, a survey says.
Tags : saas, service based software, trend towards the cloud, cloud applications, knowledge management
     Workday
By: Samanage     Published Date: Aug 22, 2014
One of the oldest and largest global private equity firms, The Riverside Company was fed up with their complex ITSM solution, the costly consultants it required to maintain, and the sub-par customer service they received from their vendor. In this webinar, Eric Feldman, Director of IT at Riverside, shares behind-the-scenes details of how they regained control of their domain, including: "IT"SM…and Beyond – Cross functional business challenges that drove their requirements The journey – What they learned about cloud ITSM along the way The tangible benefits – Immediate business impact and what’s now possible including more accurate budgeting and building economies of scale If you’re actively looking at, or merely thinking about a new IT Service Management (ITSM) solution for your organization, this is one conversation you don’t want to miss. Like Riverside, you can get control and become master of your own IT domain.
Tags : samanage, itsm, riverside, itsm solutions, vendors
     Samanage
By: OpenText     Published Date: Aug 19, 2014
An integrated production faxing solution offers a number of benefits to the enterprise. This paper highlights the financial and workflow improvements you can expect by automating the document delivery process in your organization. See why companies that have made considerable investment in back-office automation systems take this next logical step to automate delivery of high volume, transactional paper documents.
Tags : opentext, fax, document delivery, workflow improvements, automation systems
     OpenText
By: OpenText     Published Date: Aug 19, 2014
While perhaps not the most exciting way to exchange information, faxing is one of the most widely used, secure and compliant ways. This paper explains a solution that allows your organization to take full advantage of all of the benefits of faxing, while eliminating the associated costs such as lost productivity, overhead and lost business.
Tags : opentext, fax, document delivery, workflow improvements, automation systems
     OpenText
By: OpenText     Published Date: Aug 19, 2014
Maintaining regulatory compliance is a major business issue facing organizations around the world. The need to secure, track and store information for compliance purposes is critical. For years businesses have relied on fax communications in day-to-day operations. More pressure is now placed on the need to closely manage fax communications and document processes. It’s not surprising that organizations are turning to enterprise fax technology to meet compliance requirements. This white paper addresses the area of fax communications and the steps you can take to help keep your organization compliant.
Tags : opentext, security, fax, document delivery, workflow improvements
     OpenText
By: OpenText     Published Date: Aug 19, 2014
A lot of talk is in the marketplace about enterprise software deployment models: on-premises, cloud, hybrid, managed/hosted. The conversation is an important one for every enterprise as it considers enterprise applications. This document is designed to help you evaluate the available deployment options for enterprise fax solutions. It includes easy-to-follow tables that will allow you to build selection criteria based on your organization’s requirements and needs.
Tags : opentext, fax, document delivery, workflow improvements, automation systems
     OpenText
By: OpenText     Published Date: Aug 19, 2014
An integrated production faxing solution offers a number of benefits to the enterprise. This paper highlights the financial and workflow improvements you can expect by automating the document delivery process in your organization. See why companies that have made considerable investment in back-office automation systems take this next logical step to automate delivery of high volume, transactional paper documents.
Tags : opentext, fax, document delivery, workflow improvements, automation systems
     OpenText
By: OpenText     Published Date: Aug 19, 2014
While perhaps not the most exciting way to exchange information, faxing is one of the most widely used, secure and compliant ways. This paper explains a solution that allows your organization to take full advantage of all of the benefits of faxing, while eliminating the associated costs such as lost productivity, overhead and lost business.
Tags : opentext, fax, document delivery, workflow improvements, automation systems
     OpenText
By: OpenText     Published Date: Aug 19, 2014
Maintaining regulatory compliance is a major business issue facing organizations around the world. The need to secure, track and store information for compliance purposes is critical. For years businesses have relied on fax communications in day-to-day operations. More pressure is now placed on the need to closely manage fax communications and document processes. It’s not surprising that organizations are turning to enterprise fax technology to meet compliance requirements. This white paper addresses the area of fax communications and the steps you can take to help keep your organization compliant.
Tags : opentext, security, fax, document delivery, workflow improvements
     OpenText
By: OpenText     Published Date: Aug 19, 2014
A lot of talk is in the marketplace about enterprise software deployment models: on-premises, cloud, hybrid, managed/hosted. The conversation is an important one for every enterprise as it considers enterprise applications. This document is designed to help you evaluate the available deployment options for enterprise fax solutions. It includes easy-to-follow tables that will allow you to build selection criteria based on your organization’s requirements and needs.
Tags : opentext, fax, document delivery, workflow improvements, automation systems
     OpenText
By: KANA®, A Verint® Company     Published Date: Aug 14, 2014
In the words of Forrester Research Inc's Senior Analyst, David Aponovich, "the time is now to reinvent yourself to operate in a digital, connected, omnichannel world where the customer has more information, more choice, and is demanding better and more personalized service and support. Hear why he anticipates that 'Consumers are going to slide with the businesses that best deliver these things in the most effective and personal way.
Tags : kana, forrester, omnichannel, consumer, personalized service
     KANA®, A Verint® Company
By: Samanage     Published Date: Aug 13, 2014
Join us for this educational webcast, presented by Randy Michaels of Knowledge ToolWorks, a leading expert on IT and business processes, to learn how you can make ITSM work for you without getting tangled up in its ugly tentacles.
Tags : samanage, randy michaels, itsm, it service management, knowledge toolworks
     Samanage
By: KANA®, A Verint® Company     Published Date: Aug 13, 2014
Kana Enterprise is a product built via acquisition, and it delivers a solution that combines the strength of its two parents — the multichannel and knowledge capabilities of the historical Kana Software products and the business process management engine from Sword Ciboodle.
Tags : kana, customer service solutions vendors, case management, customer service, reporting capabilities
     KANA®, A Verint® Company
By: Phunware     Published Date: Aug 11, 2014
Mobile devices are streaming millions of location data points in real-time. These data points are extremely valuable in their own right because the very apps that help generate data can also be used to act on insights and deliver relevant messages. Download these insights and examples to turn mobile data into actions.
Tags : phunware, mobile, physical marketing analytics, location analytics, business intelligence
     Phunware
By: KANA®, A Verint® Company     Published Date: Aug 07, 2014
Save time and money by taking advantage of existing resources in a new way. KANA offers a unified, omni channel desktop that allows you to transform your customer experience without the cost and complexity of rip and replace.
Tags : kana, customer experience, case management, process improvement, empowering employees
     KANA®, A Verint® Company
By: Samanage     Published Date: Aug 05, 2014
In this webinar recording, you will hear how Caleb Wagnon and Michael Arnold from the Sheridan School District were able to get fully implemented within 14 days with Samanage. In migrating to a unified Service Desk & Asset Management Solution, they were able to benefit from Samanage's Google Apps integration as well as map all of their assets accurately within minutes.
Tags : samanage, case study, asset management solution, integration, performance
     Samanage
By: Apple Corporation     Published Date: Jul 30, 2014
Join Apple Business Experts for a free on-demand online seminar focused on progressive IT. Learn about a new way to work where IT empowers employees with the very best tools, technologies, and apps to do their jobs. Register now.
Tags : apple, progressive it, ipad, iphone, new it
     Apple Corporation
By: Foxit     Published Date: Jul 25, 2014
Learn about why your organization should go paperless and see how this can increase productivity and save your organization money.
Tags : foxit, paperless, save money, increase productivity, information sharing
     Foxit
By: Foxit     Published Date: Jul 25, 2014
Learn why enterprises should standardize on a single PDF provider and see how this can provide a complete solution at an affordable price to address the needs of dissimilar users.
Tags : foxit, single pdf provider, computing platforms, software applications, customer ease
     Foxit
By: Fujitsu     Published Date: Jul 25, 2014
Download to read how Fujitsu gave the Metropolitan Nashville Police Department a cost effective reliable solution to their technology and communication challenges.
Tags : fujitsu, case study, communications, technology, brite fujitsu
     Fujitsu
By: Symantec     Published Date: Jul 11, 2014
Today's datacenters face a gauntlet of challenges including protection of physical and virtual environments, fast recovery of data, reducing backup times and storage requirements, server consolidation, and disaster recovery. How are savvy CIO's conquering these types of challenges? Find out how in this white paper by Expert, David Davis.
Tags : data, protection, physical and virtual environment, recovery, storage
     Symantec
By: Delphix     Published Date: Jun 27, 2014
Healthcare reform is transforming the US health insurance sector, creating a dynamic and competitive new market with compelling opportunities for growth. Does your IT organization have what it takes to capitalize on these opportunities? Here are 5 ways technology investment delivers the agility you need – and how.
Tags : agile data, healthcare payer, cios, growth, technology
     Delphix
By: Global Knowledge     Published Date: May 29, 2014
This paper is aimed at IT professionals who are interested in earning a VMware Certified Professional on Data Center Virtualization (VCP5-DCV) certification. It provides the benefits of having the certification, details for earning the certification, and tips for passing the exam.
Tags : global knowledge, vcp5-dcv, vmware, data center virtualization, certification
     Global Knowledge
By: Global Knowledge     Published Date: May 29, 2014
Like many UNIX operating systems, AIX uses the concepts of Logical Volume Management (LVM) in its data management architecture. This white paper explains the specifics of the AIX LVM and provides some tips and best practice recommendations to get the most from your AIX disk storage.
Tags : global knowledge, unix operating systems, aix, logical volume managment, lvm
     Global Knowledge
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