ITIL The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These ITIL procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
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Industry leaders are engaging in multichannel integration for some very good reasons. More effective cross-channel strategies lead to more satisfied consumers as well as more efficient, more profitable retail operations. In fact, as the survey indicates, consumers expect integrated multichannel experience from their favorite brands.
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By: DataVail
Published Date: Jan 08, 2013
In this whitepaper, you will learn about three essential things to consider when evaluating and selecting an outsourcing partner for database administration.
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Leonard Niebo, Director of IT for Brick Township Public Schools leads a discussion on overcoming the roadblocks of a manual auditing process, specialized computing needs, and incidents of loss and theft.
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By: DocuLex
Published Date: Jan 27, 2012
Automotive Dealer solution to affordable protection of customer files from identity theft and legal exposure.
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By: BMC
Published Date: Jan 09, 2012
Discover how to meet your needs for a flexible, scalable, and configurable cloud. BMC Cloud Lifecycle Management 2.0 makes it easier than ever to deliver the right cloud for your business - watch the demo to see it for yourself.
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This document provides guidance on how to design and architect a scalable Microsoft applications mixed workload solution.
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DCI implemented NetApp storage to complement VMware for cost savings, data/business protection, plus cloud-enabled IT service delivery.
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By: OpenText
Published Date: Dec 14, 2011
An organization cannot sustain long-term success without managing its information effectively... Building a foundation for information governance is your next step.
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In this white paper, find out how to improve mail server performance and boost user productivity by integrating a secure, cloud-based solution
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Read this IDC Executive Brief to see how MPLS facilitates cost-effective and converged wide area networking with a high level of security and flexibility
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By: Verio
Published Date: Jul 08, 2011
Discover the advantages of a managed server and learn what to look for when shopping for a managed private server provider.
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Their ability to deliver services is highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study will help to assure they will be able to achieve that goal.
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Merkur conducted an extensive selection process for service management solutions, evaluating technologies to provide proof-of-concept demonstrations. Following its rigorous review, Merkur selected IBM Tivoli Asset Management for IT and IBM Tivoli Service Desk to automate and integrate IT asset management and incident, problem, change, inventory, SLA and knowledge management processes.
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By: Riverbed
Published Date: Apr 27, 2011
This white paper reveals five considerations to enable a more agile infrastructure. Discover a new approach to the network that connects everything and learn how optimizing your WAN can help when considering location, performance, scale, cost and flexibility.
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In this report, we will take a look at the IT-related activities from the ITPro and AnalystPerspectives collections, as well as the most popular IT and business search terms.
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By: Kaseya
Published Date: Feb 16, 2011
The goal for this suite is to give you ITIL in a box. This release includes Incident Management, Service Request Management, Problem Management and Change Management.
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By: Kaseya
Published Date: Feb 16, 2011
Learn how to implement an IT Automation Framework that is purpose-built for the "next era of computing", with a comprehensive feature set for the automation of the IT tasks needed to manage and maintain an organization's complex infrastructure of systems and devices.
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By: Kaseya
Published Date: Feb 16, 2011
From dealing with rogue "IT hobbyists" to naïve bosses, Kaseya presents common IT systems management pain points in the education industry and our solutions.
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In this report, we will take a look at the IT-related activities from the ITPro and AnalystPerspectives collections, as well as the most popular IT and business search terms.
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By: SAP
Published Date: Aug 24, 2010
Communicate to line-of-business managers how they can deliver the right information at the right time to support better, faster decisions, and thus ensure long-term company success.
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By: SAP
Published Date: Aug 24, 2010
This paper examines how an integrated information technology solution can help you take advantage of economies of scale to boost manufacturing utilization, enhance service levels, and improve the efficiency of your sales and administrative activities.
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This white paper moves beyond the hype of green IT and provides substantial support for implementing practical, yet cost effective power management policies and tools to "green" your IT environment and boost your bottom line.
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In this white paper, authored by Numara Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further.
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By: IBM
Published Date: Nov 24, 2009
Server sprawl can divert valuable time and resources away from pursuing your core business goals. This white paper will show how System z can give you the visibility, control and automation your business needs to become more successful.
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By: BMC ESM
Published Date: Nov 09, 2009
In this article, customers, analysts and IT experts share strategies to help automate your manual processes and ensure that changes are applied according to configurations - every time. Download the ebook.
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