Human Resource Technology

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By: Interactive Intelligence     Published Date: Jan 10, 2011
Contact centers face a tall order: Deliver stellar service and real-time response to customers, and still get more out of the workforce without risking burnout and turnover. Lori Bocklund is president of Strategic Contact, and Rachel Wentink is the senior director of Product Management for Interactive Intelligence, and when they discuss how to optimize agent performance and offer outstanding service, it's worth reading.
Tags : interactive intelligence, strategic contact, quality monitoring, wfm, workforce maangement, workforce management, workforce management software
     Interactive Intelligence
By: LogMeIn     Published Date: Mar 01, 2012
This paper explores the challenges of supporting a remote workforce with legacy tools such as RDP, pcAnywhere, VPNs and VNC and identifies best practices that organizations can use to choose helpdesk tools that better support today's workforce while also cutting costs.
Tags : technology, enterprise application, business, helpdesk, employee help, best practices, business analytics, project management
     LogMeIn
By: LogMeIn     Published Date: Mar 01, 2012
This brief case study illustrates how Ceridian has improved customer training and first call resolution rates, which has resulted in a decrease in call center volume and an increase in their customer satisfaction rates.
Tags : ceridian, high-quality support, customer support, human resources software, hr technology, payroll, customer service, ebusiness
     LogMeIn
By: TriNet     Published Date: Feb 07, 2012
This guide provides best practices for securing the top talent you need to drive business results.
Tags : trinet, integrated hr outsourcing, in-house infrastructure, internal costs, human resources, cost structure, human resource technology
     TriNet
By: TriNet     Published Date: Jan 18, 2012
This paper acts as a well-qualified resource for to support the validity of how outsourcing key HR functions can produce positive business results.
Tags : trinet, integrated hr outsourcing, in-house infrastructure, internal costs, human resources, cost structure, human resource technology, cisco certification
     TriNet
By: TriNet     Published Date: Jan 17, 2012
This white paper provides valuable insight on how to build an HR strategy that produces results in any economy.
Tags : trinet, integrated hr outsourcing, in-house infrastructure, internal costs, human resources, cost structure, human resource technology, application integration
     TriNet
By: TriNet     Published Date: Jan 17, 2012
HR is a necessity when you have employees. And what could be better than taking a set of duties - which although a necessity, are not a core competence - off your plate?
Tags : trinet, integrated hr outsourcing, in-house infrastructure, internal costs, human resources, cost structure, human resources services, payroll software
     TriNet
By: TriNet     Published Date: Jan 17, 2012
Read this white paper to learn about 10 principles to follow in order to build an effective human capital plan for your organization.
Tags : trinet, integrated hr outsourcing, in-house infrastructure, internal costs, human resources, cost structure, human resource technology, application integration
     TriNet
By: IBM US Smarter Buildings     Published Date: Jan 10, 2012
Progressive retailers have shifted to integrated store lifecycle (SLM) systems enabled by Integrated Workplace Management System (IWMS) to provide a seamless integration of all phases of the entire real estate lifecycle process from market planning; through site selection, store design and construction; to day-to-day operations such as lease administration and facility management.
Tags : ibm, smarter buildings, lifecycle management, workplace management, slm, iwms, project management, desktop management
     IBM US Smarter Buildings
By: SAP     Published Date: Nov 22, 2011
Become acquainted with the script logic functionality available in SAP BusinessObjects Planning and Consolidation 7.x, version for SAP NetWeaver. Review use cases for script logic, its architecture, various ways to execute it, and a few basic key words. Designed for individuals who will be end users of SAP BusinessObjects Planning and Consolidation or who require a product overview. The goal is to work with the SAP BusinessObjects Planning and Consolidation Excel, Word, PowerPoint and Web interfaces.
Tags : sap, businessobject, planning, business, technology, excel, word, powerpoint
     SAP
By: SAP     Published Date: Nov 22, 2011
'The Superstar CFO; After the Crisis' follows up on a piece of research SAP commissioned from CFO Research back in 2007 when the business world was confident after nearly a decade of steady growth. Today things are different with western economies bumping along the bottom and companies uncertain about what the future might bring. So with that in mind the CFO Research team set off to interview companies in all four regions of the world to get a feel on what they were thinking.
Tags : cfo, research team, business, executives, finance, technology, sap, business analytics
     SAP
By: SAP     Published Date: Nov 22, 2011
Today, businesses must work smarter, not just harder-and to do it, they must use information to compete. With growing demands on data resources, companies need to derive greater value from their existing information. But this information is often scattered throughout the organization. To survive in the current tough economic environment means building successful enterprise information management strategies. Find out how.
Tags : ngenera insight, enterprise, success in tough times, business, economy, information management, business integration, business intelligence
     SAP
By: SAP     Published Date: Nov 22, 2011
Analytics has moved from the specialty of a dedicated few to a necessity for broad groups of business professionals to do their job. This white paper considers the use of analytics and business intelligence in the banking industry for improving decision making and the benefits of prebuilt analytic applications for achieving this objective across many functions in a banking organization.
Tags : idc, finance, technology, business, banking, analytics, decision making, business analytics
     SAP
By: HP     Published Date: Nov 14, 2011
See how HP is setting the benchmark for 802.11n performance with the industry's first three-spatial-stream 802.11n dual-radio access points.
Tags : wireless, 208.11n, dual-radio, performance, benchmark, ehternet, range, coverage
     HP
By: GoToAssist     Published Date: Oct 05, 2011
When budgets are tight, it's more important than ever to get the best performance from the people who deliver, support and deploy technology. But over the past decade, managers have fallen into the trap of believing that motivation requires ever larger bags of money. Watch this on-demand webinar with Paul Glen, author of Leading Geeks, as he discusses the most effective and surprisingly inexpensive ways to motivate geeks. Getting the best from your people requires clearly understanding what really drives them.
Tags : citrix, technology, webinar, on-demand, technical, employees, employee performance, productivity
     GoToAssist
By: Intermec     Published Date: Sep 08, 2011
This white paper identifies best practices for workforce optimization, resource management, revenue assurance and performance control, explains how technology supports these processes, provides leveraging current mobile and wireless technology to enhance processes to improve productivity and profitability.
Tags : intermec, mobile technology, workforce optimization, data management, revenue assurance, asset tracking, gps, mobile data systems
     Intermec
By: SkillSoft     Published Date: Sep 07, 2011
This study of 428 organizations examines strategies, tools, and processes designed to improve employee engagement and performance.
Tags : business goals, employee monitoring, management issues, employee engagement, employee expectation, employee performance management
     SkillSoft
By: Kenexa     Published Date: Aug 31, 2011
This white paper outlines the role compensation has in a company's ability to attract and retain the best talent.
Tags : kenexa, compensation, fixed pay, variable pay, market pay, market pricing, pay structures, salary surveys
     Kenexa
By: Kenexa     Published Date: Aug 30, 2011
This white paper outlines the best practices for designing and implementing salary structures.
Tags : kenexa, designing salary structures, merit planning, merit matrix, compensation planning, job-worth hierarchy, job evaluation structure, pay grades
     Kenexa
By: SuccessFactors, Inc.     Published Date: Aug 30, 2011
To survive in today's marketplace, small to mid-sized businesses are increasingly using the power of company-wide goal alignment to generate strong financial performance, increase productivity and create a more cohesive culture than their larger competitors.
Tags : successfactors, goal alignment, smbs, cohesive culture, operating margins, company strategy execution, employee turnover reduction, effective goals
     SuccessFactors, Inc.
By: SuccessFactors, Inc.     Published Date: Aug 30, 2011
A successful pay-for-performance culture can literally transform any business. Learn the key steps necessary to unlock your employees' potential, keep your "superstars" happy and ultimately drive a healthier bottom line.
Tags : successfactors, pay-for-performance culture, alignment, visibility, cascading goals, immediate reinforcement, coaching, smbs
     SuccessFactors, Inc.
By: Kenexa     Published Date: Aug 30, 2011
White paper examining the importance of accurately written job descriptions and how they affect an organization with some practical steps to writing effective job descriptions.
Tags : kenexa, writing job descriptions, competencies, competency, job role, position descriptions, sample job descriptions, guideline for writing job descriptions
     Kenexa
By: SuccessFactors, Inc.     Published Date: Aug 30, 2011
Learn how small companies can achieve growth and productivity goals and ultimately transform themselves.
Tags : successfactors, small businesses, integrated talent management, smart goals, maturity curve, performance assessment, goal alignment, employee performance
     SuccessFactors, Inc.
By: Vocalocity     Published Date: Aug 24, 2011
Vocalocity, a leader in hosted communications platforms, has partnered with Cisco to deliver an agile, cost-effective, technologically innovative phone solution.
Tags : vocalocityr⪚, cisco, hosted pbx, telephony, small businesses, cost savings opportunities, cloud-based communications platforms, functionality
     Vocalocity
By: UNIT4 CODA     Published Date: Aug 22, 2011
Financial executives need to have a no-compromise approach to financial modeling and application choice, irrespective of where these applications are deployed.
Tags : unit4 coda, best-of-class strategy, cloud computing, saas, aberdeen group, financial executives, financial modeling, applications choice
     UNIT4 CODA
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