Human Resource Technology

Contact centers face a tall order: Deliver stellar service and real-time response to customers, and still get more out of the workforce without risking burnout and turnover. Lori Bocklund is president of Strategic Contact, and Rachel Wentink is the senior director of Product Management for Interactive Intelligence, and when they discuss how to optimize agent performance and offer outstanding service, it's worth reading.

This paper explores the challenges of supporting a remote workforce with legacy tools such as RDP, pcAnywhere, VPNs and VNC and identifies best practices that organizations can use to choose helpdesk tools that better support today's workforce while also cutting costs.

This brief case study illustrates how Ceridian has improved customer training and first call resolution rates, which has resulted in a decrease in call center volume and an increase in their customer satisfaction rates.

This guide provides best practices for securing the top talent you need to drive business results.

This paper acts as a well-qualified resource for to support the validity of how outsourcing key HR functions can produce positive business results.

This white paper provides valuable insight on how to build an HR strategy that produces results in any economy.

HR is a necessity when you have employees. And what could be better than taking a set of duties - which although a necessity, are not a core competence - off your plate?

Read this white paper to learn about 10 principles to follow in order to build an effective human capital plan for your organization.

Progressive retailers have shifted to integrated store lifecycle (SLM) systems enabled by Integrated Workplace Management System (IWMS) to provide a seamless integration of all phases of the entire real estate lifecycle process from market planning; through site selection, store design and construction; to day-to-day operations such as lease administration and facility management.

Become acquainted with the script logic functionality available in SAP BusinessObjects Planning and Consolidation 7.x, version for SAP NetWeaver. Review use cases for script logic, its architecture, various ways to execute it, and a few basic key words. Designed for individuals who will be end users of SAP BusinessObjects Planning and Consolidation or who require a product overview. The goal is to work with the SAP BusinessObjects Planning and Consolidation Excel, Word, PowerPoint and Web interfaces.

'The Superstar CFO; After the Crisis' follows up on a piece of research SAP commissioned from CFO Research back in 2007 when the business world was confident after nearly a decade of steady growth. Today things are different with western economies bumping along the bottom and companies uncertain about what the future might bring. So with that in mind the CFO Research team set off to interview companies in all four regions of the world to get a feel on what they were thinking.

Today, businesses must work smarter, not just harder-and to do it, they must use information to compete. With growing demands on data resources, companies need to derive greater value from their existing information. But this information is often scattered throughout the organization. To survive in the current tough economic environment means building successful enterprise information management strategies. Find out how.

Analytics has moved from the specialty of a dedicated few to a necessity for broad groups of business professionals to do their job. This white paper considers the use of analytics and business intelligence in the banking industry for improving decision making and the benefits of prebuilt analytic applications for achieving this objective across many functions in a banking organization.

See how HP is setting the benchmark for 802.11n performance with the industry's first three-spatial-stream 802.11n dual-radio access points.

When budgets are tight, it's more important than ever to get the best performance from the people who deliver, support and deploy technology. But over the past decade, managers have fallen into the trap of believing that motivation requires ever larger bags of money. Watch this on-demand webinar with Paul Glen, author of Leading Geeks, as he discusses the most effective and surprisingly inexpensive ways to motivate geeks. Getting the best from your people requires clearly understanding what really drives them.

This white paper identifies best practices for workforce optimization, resource management, revenue assurance and performance control, explains how technology supports these processes, provides leveraging current mobile and wireless technology to enhance processes to improve productivity and profitability.

This study of 428 organizations examines strategies, tools, and processes designed to improve employee engagement and performance.

This white paper outlines the role compensation has in a company's ability to attract and retain the best talent.

This white paper outlines the best practices for designing and implementing salary structures.

To survive in today's marketplace, small to mid-sized businesses are increasingly using the power of company-wide goal alignment to generate strong financial performance, increase productivity and create a more cohesive culture than their larger competitors.

A successful pay-for-performance culture can literally transform any business. Learn the key steps necessary to unlock your employees' potential, keep your "superstars" happy and ultimately drive a healthier bottom line.

White paper examining the importance of accurately written job descriptions and how they affect an organization with some practical steps to writing effective job descriptions.

Learn how small companies can achieve growth and productivity goals and ultimately transform themselves.

Vocalocity, a leader in hosted communications platforms, has partnered with Cisco to deliver an agile, cost-effective, technologically innovative phone solution.

Financial executives need to have a no-compromise approach to financial modeling and application choice, irrespective of where these applications are deployed.