Workforce Management

HP’s $8 billion write-down. A disappointing IPO from Facebook, Groupon’s famous flameout. These watershed moments have crystallized what we’ve known for a while: Fluff can no longer trump sound operations in terms of a company’s valuation. Organizations must be built on an empirically firm foundation to flourish. And everyone – from investors on Wall Street to customers on Main Street to the SEC– is looking at companies with more scrupulous eyes.

The workplace is changing rapidly to accommodate mobile and flexible work styles, as employees expect the same computing experience when working remotely as they get in the office. And those expectations are rising rapidly among all employees — not just in the executive hallways or engineering labs. To discover more about mobile work styles and client virtualization trends in today’s enterprises, Citrix Systems and HP commissioned Forrester Consulting to survey IT decision-makers in North America, Europe, and Asia for this Technology Adoption Profile (TAP). Coupled with Forrester’s existing Forrsights data, we found that IT is turning to client virtualization to manage the growing complexity that BYOD programs and mobility initiatives have created and is embracing end-to-end solutions to overcome the toughest client virtualization challenges concerning cost, performance, scalability, and security.

Contact centers face a tall order: Deliver stellar service and real-time response to customers, and still get more out of the workforce without risking burnout and turnover. Lori Bocklund is president of Strategic Contact, and Rachel Wentink is the senior director of Product Management for Interactive Intelligence, and when they discuss how to optimize agent performance and offer outstanding service, it's worth reading.

Those of us who have been a part of high performing, innovative teams know the exhilaration of reducing time-to-market, cutting out unnecessary processes and costs, and simply producing better products for our customers through improved collaboration. So how do we create those innovative teams, who not only vastly improve our business but also energize our workers?

Since the idea of outsourcing applications development became popular in the past 20 years, much of that activity has taken place in geographies such as India, the Middle East and even Russia. Those regions have offered an abundant, increasingly tech-savvy labor force and relatively low labor rates. But for North American companies, outsourcing development of business-critical applications has proven problematic when working with developers so far removed from headquarters-based IT departments and those organizations’ user bases. Companies in the U.S., Canada and Mexico have been looking for “near-sourcing” partners that can meet – or even exceed – the technical benefits provided by outsourcing firms in other parts of the world, while delivering other tangible and intangible benefits. Here are three reasons why a near-sourcing strategy for applications development can make sense for your North American organization.

Work.com (formerly Rypple) is part of the Salesforce.com family. This social performance management system is most commonly used by organizations looking to improve alignment, performance measurement, and employee motivation.

The vision for Celent’s Model Bank research was to try to answer an apparently simple question: “What would it look like for a bank to do everything right with today’s technology?” Of course, the question is not nearly as simple as it appears. The terms “everything” and “right” will mean very different things to different banks depending on their size, the complexity of their operations and product sets, and their technological starting points. While there is no such thing as a “Model Bank”—every bank does some things well, and others not as well when it comes to technology—it is possible to conceive of a “Model Bank” through real world examples of effective usage of technology.

Download this analysis of the hosted business and email collaboration to get a better understanding of the market landscape, and where each of the major players fit in.

The average employee spends about 650 hours a year on email.

This whitepaper discovers how by implementing cloud computing across 6 fundamental workloads can transfer the way whole groups employees do their jobs, enabling them to speed new development and uncover new sources of revenue.

When the policy says one thing and people do something different, the disconnect causes problems. Build a Company Culture that is integrated with compliance.

Tablet computing is one of the fastest growing categories of consumer electronics, led by the Apple iPad. This buzz is leading many businesses to explore new uses for tablet computers, and some devices are finding their way into evaluation trials on forklifts and other vehicle applications in the distribution center. This white paper compares ruggedized enterprise tablets to purpose-built vehicle mount computers, and addresses mounting, survivability, power, compatibility, and cost considerations between the two product categories.

Manage physical and virtual assets, maintain your infrastructure and capital equipment and maximize the efficiency of your people, processes and assets with predictive analytics.

The complimentary 2011-12 Towards Maturity Benchmark report consolidates the experiences of more than 1,800 organizations over the last 8 years. It cuts through the hype to show how HR leaders in real organizations are using both established and new learning technologies to help improve performance and business agility. Download today.

Learn how CPG and Wholesale Distributors are becoming more efficient, more innovative, more agile, and more competitive.

Are you currently in the process of making line-of-business applications accessible from mobile devices or do you have plans to deploy custom mobile applications in the near future? "The Rise of the Mobile Workforce: Gain Control of End User Experience" will provide you and your team with the use cases, insight, and best practices you need for gaining control of end user experience of mobile applications.

Download this interactive eBook to learn about the world's #1 application server and why it is the best possible foundation for applications running in the modern data center.

When you think about all the choices you have in computing devices for your workforce, it's easy to feel overwhelmed. There are so many different form factors, and for each, there are slight variations in shape, size, and physical features.

Sybase PowerBuilder has remained throughout the years a bastion of application development productivity for a wide class of enterprise applications that combine database access with a highly productive graphical user interface (GUI).

While a business case is all about the numbers, knowing how and when to push the proposal through the approval process requires an understanding of the psychology behind how proposals are selected and funded. Learn the tools and strategies to develop a business case and gain approval.

When the economy slows, many businesses react by retrenching and cutting costs. While cost reduction is important, companies often overlook equally critical strategic decisions-opportunities to use business information to strengthen product and service offerings and emerge ahead of the competition. Find out how you can use business intelligence (BI) to avoid the most common mistakes companies make in a down economy.

In today's economic climate financial services companies around the world are striving to increase their customer service and maximize their internal operating efficiencies while reducing their operating costs and preserving their capital expenditure.

See how HP is setting the benchmark for 802.11n performance with the industry's first three-spatial-stream 802.11n dual-radio access points.

This white paper discusses why no one likes asset management, what tools are and are not helpful and why you need to tie assets back to contracts.

See how others are using communications enabled business processes (CEBP) to drive their business into the fast lane.