Call Center Management Management of Call Centres involves balancing the requirements of cost effectiveness and service. Callers do not wish to wait in exorbitantly long queues until they can be helped and so management must provide sufficient staff and inbound capacity to ensure that the quality of service is maintained. However, staff costs generally form more than half the cost of running a call centre and so management must minimise the number of staff present.
By: Act-On
Published Date: May 10, 2012
This new Raab Report transforms marketing automation adoption from a demanding leap to a manageable flight of steps.
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Please join us at this exclusive live online seminar. It'll take about half an hour and it's absolutely free.
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Please join us at this exclusive live online seminar. It'll take about half an hour and it's absolutely free.
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This Webcast , discusses how hybrid web security can tackle these tough challenges. Hear pros and cons of various deployment options and key considerations for even the most cloud-hesitant security professionals.
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By: Oracle
Published Date: Apr 04, 2012
This white paper examines how the versatile design of the Oracle SPARC SuperCluster T4-4 along with powerful, bundled virtualization capabilities makes it an ideal platform for consolidating enterprise servers and workloads and deploying apps.
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By: Oracle
Published Date: Apr 03, 2012
Learn how you can transform your business, budgets, and service levels with Oracle Database 11g Release 2
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By: Oracle
Published Date: Apr 03, 2012
Oracle Exalogic is a standard data center building block of integrated compute, storage and network components designed to provide a ready to deploy, out of the box platform for a range of enterprise application workloads. Learn more now!
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By: Oracle
Published Date: Apr 03, 2012
Oracle Exalogic Elastic Cloud, the world's first and only integrated middleware machine, dramatically surpasses alternatives and provides enterprises the best possible foundation for running applications.
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By: Oracle
Published Date: Apr 03, 2012
Although more than two-thirds of confidential information is regulated through database management systems, no computer security program offers adequate protection for the databases against the main threats affecting them today. Oracle, the leader in databases technologies, offers security solutions for the protection of all layers of the database.
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By: Epicor
Published Date: Mar 31, 2012
This Analyst Insight examines the challenges facing finance executives today, and the ways in which ERP is helping them to overcome these challenges.
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By: Epicor
Published Date: Mar 31, 2012
Recent trends in the distribution industry are forcing companies to continually re-evaluate their processes and value propositions and strategically chart new courses.
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By: Epicor
Published Date: Mar 31, 2012
Learn from the experiences of other distributors who have been through the ERP selection process and not only lived to tell about it, but brought great benefit to their companies. Read this white paper now and learn what NOT to do when evaluating ERP
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Help Desk Authority offers a complete help desk solution for small and medium size businesses that can help efficiently track, identify, and resolve issues as quickly as possible. Try It For Free Today!
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Desktop Authority delivers a consistent and secure user workspace while standardizing desktops and reducing costs.
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Desktop Authority helps you achieve secure, protected and centrally managed desktops when migrating to Windows 7.
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Desktop Authority reduces the cost of owning Windows desktops by enabling you to proactively configure, secure and support desktops and servers from a central location.
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Discover software inventory data and compare it to what has been purchased as well as what is actually in use, providing concrete information about what software to include before you start migrating to Windows 7.
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In the insurance industry, call centers have become increasingly sophisticated in terms of their business capabilities and enabling technologies.
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Read how to improve cross-selling and up-selling, claims efficiency and market opportunities from insurance and IT industry authority, Mark Breading, SMA partner at SMA Strategy Meets Action.
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With advances in contact center automation, businesses are finding they can extend the same automation to service processes and touch-points throughout their organization.
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Read this whitepaper to learn why the human perspective is vital to BPA success.
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ocial media is a valued communication channel for business. Yet many businesses still have questions about how to implement social media initiatives and where the contact center fits in.
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Read what companies are doing to make PCC initiatives an integral part of their unified communications and customer retention strategies, from Mathew Erickson, senior product manager for outbound solutions at Interactive Intelligence,
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Read how in this first installment of a three-part series from two industry experts: Michele Rowan, president, At Home Customer Contacts, and Tim Passios, senior director of Solutions Marketing at Interactive Intelligence.
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For contact centers, it's getting easier to consolidate and centralize communications architectures and realize the benefits. Obviously, there are fewer applications and physical boxes to be administered and maintained.
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