Service Management The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
By: Verio
Published Date: Jul 06, 2011
This whitepaper will examine today's SaaS opportunities and challenges, and will show how a hosting company, such as Verio, can help ISVs capitalize on the rapidly evolving market opportunities.
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By: Verio
Published Date: Jul 06, 2011
This white paper explains how the Microsoft 2010 enables Solution Providers and VARs to better serve their clients.
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Active IBM Software Subscription and Support can help ensure that your licensed software deploys smoothly, runs efficiently and continues to keep pace with the ever-changing demands of your IT and business users.
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Harish Grama updates us on how IBM Rational leverages its own tools to add value to the Rational business strategy and succeeds in measured improvements in software delivery through effective organizational collaboration, automation, and reporting.
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Transform your businesses to be smarter, greener and more cost effective by renewing your Software Subscription and Support. Watch our video and learn about the benefits of renewing on-time direct from Debbie Landers, Vice President, Worldwide Client Support, Information Management Software.
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Learn why you should keep your software subscription up to date.
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By: SAP
Published Date: Jun 30, 2011
Learn more about today's challenges of monetizing connected services across diverse industries such as high tech, financial services, telecommunications and how SAP can help you maximize these opportunities.
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Managing a mixed platform and vendor IT environment presents many challenges. The problems escalate with the number of different tools used to manage the infrastructure. Customers are looking to reduce the number and variety of management tools they must use. One early adopter of IBM's ITCAM for Microsoft Applications shares the lessons learned from that experience and comments on the benefits of the latest version.
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Their ability to deliver services is highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study will help to assure they will be able to achieve that goal.
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Merkur conducted an extensive selection process for service management solutions, evaluating technologies to provide proof-of-concept demonstrations. Following its rigorous review, Merkur selected IBM Tivoli Asset Management for IT and IBM Tivoli Service Desk to automate and integrate IT asset management and incident, problem, change, inventory, SLA and knowledge management processes.
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Realize the value of green with IBM Tivoli Monitoring for Energy Management
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IBM CloudBurst is a family of built-for-purpose, workload-specific cloud computing packages that provide IT executives with the capabilities required for a Dynamic Infrastructure. View this complimentary demonstration video to learn more.
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Evolving to the next level of IT effectiveness requires a new level of integration and analysis of cross-silo management information. This involves linking application status and root-cause information with infrastructure status and relating that to impact on IT service quality. Read this brief to learn how this approach to IT management can benefit your organization.
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While the rise of web-enabled applications and the zero latency customers expect from them has driven many enterprises to adopt performance management solutions, they are finding that basic understanding of how their overall user populations are being served is simply not enough.
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By: Avocent
Published Date: Mar 06, 2011
Download this Free Paper to learn how the Avocent ACS advanced console server offers the most feature-rich set of capabilities in modern console servers. The ACS console server provides the scalability, reliability and security a company requires to control and manage servers and other networked devices.
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By: Kaseya
Published Date: Feb 16, 2011
The goal for this suite is to give you ITIL in a box. This release includes Incident Management, Service Request Management, Problem Management and Change Management.
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By: Kaseya
Published Date: Feb 16, 2011
Learn how to implement an IT Automation Framework that is purpose-built for the "next era of computing", with a comprehensive feature set for the automation of the IT tasks needed to manage and maintain an organization's complex infrastructure of systems and devices.
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By: Kaseya
Published Date: Feb 16, 2011
From dealing with rogue "IT hobbyists" to naïve bosses, Kaseya presents common IT systems management pain points in the education industry and our solutions.
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By: rPath
Published Date: Dec 20, 2010
An Expert Discussion on IT Bottleneck to IT-as-a-Service.
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Hear traditional IT service management companies tell it, and you'd think buying their software or application service is a budget-smart choice. You'd be wrong.
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CA Technologies Newsletter featuring Gartner Research. This publication, enhanced by Gartner research, reveals how to take a proactive IT approach which ensures visibility and control during the adoption of virtualization and cloud environments.
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This series takes you through the many issues that plague the modern help desk, and states the case for implementing user-centric remote support.
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This report is designed to help IT organizations more effectively plan for the adoption of solutions that can help bring together a unified view of IT service performance as it impacts business outcomes. Download now!
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This paper offers insight into how airflow can be utilized and manipulated to cool servers in the data center. The analysis uncovers new revelations regarding how tiles perform while framing this performance in financial terms.
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By: IBM
Published Date: Jun 22, 2010
Download this free IBM white paper to learn how to better manage your data center with System z.
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