Customer Satisfaction Customer Satisfaction is a business term which is used to capture the idea of measuring how satisfied an enterprise's customers are with the organization's efforts in a marketplace. Every organization has customers of some kind. The organization provides products (goods and/or services) of some kind to its customers through the mechanism of a marketplace. The products the organization provides are subject to competition whether by similar products or by substitution products.
By: Mashery
Published Date: Jan 30, 2013
Watch this video and hear how Mashery customers The New York Times, Best Buy, Netflix, USA Today and The Guardian UK, have leveraged APIs to extend their brand beyond their websites and into the world of mobility.
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Test your privilege management skill
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Read this whitepaper to learn three simple steps Small to medium size businesses can take to heighten business performance and increase brand office productivity.
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For retail executives and analysts, who are dissatisfied with siloed, black-box, inflexible CRM and analytics solutions, the Customer Intelligence Appliance (CIA) is an appliance-based solution, that provides an integrated multi-channel view of customers, best practice reporting, and customer behavior segmentation and analytics accelerators.
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With the pool of available IPv4 addresses all but dried up, the transition to IPv6 is gaining steam, but will pose significant challenges. Download this resource for planning a IPv6 migration, and learn about steps IT organizations can take to begin the transition.
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Cloud balancing is the process of routing transactions and network requests across applications in multiple clouds. Think of it as the, "don't put your eggs in one basket" approach, but in this case don't put all your applications in one cloud.
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Social Customer Service offers a new approach that doesn't just tweak the existing trade-offs. It rewrites the entire equation, so companies can boost customer satisfaction, improve rep productivity, and reduce support costs at the same time. Download this whitepaper and learn how Jive can transform your customer service & support teams.
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By: LogMeIn
Published Date: Mar 01, 2012
This brief case study illustrates how Sling Media's transition to a remote support solution with web-based chat realized a substantial cut in session times and an increase in customer satisfaction.
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By: LogMeIn
Published Date: Mar 01, 2012
The best practices offered in this white paper will help streamline IT's time, budget, and the support it offers to keep end users working effectively and successfully.
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By: LogMeIn
Published Date: Mar 01, 2012
Meineke Car Centers, Inc. is a franchised automotive service business. Meineike switched to using LogMeIn Rescue and saved time, reduced costs, and improved customer satisfaction. Read to find out how!
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By: Aternity
Published Date: Dec 30, 2011
Many enterprises have developed sophisticated Application Performance Management (APM) capabilities only to find that many of the techniques that work in the data center won't work in the cloud. The cloud turns the idea of locating and predicting performance problems across cloud applications on its head.
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By: ZScaler
Published Date: Dec 13, 2011
Leveraging a combined view of billions of daily web transactions-spanning millions of enterprise users across over 140 countries - Zscaler ThreatLabZ delivers the State of the Web Q3 2011 Report.
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In this seminar, you'll learn how you can use the iPad to create and deliver stunning sales and marketing presentations, make business meetings even more productive and take advantage of business "dashboards" to stay better informed no matter where you're working from.
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Online airline and travel group Meridiana fly turned to the Riverbed® Stingray Traffic Manager, which ensured a fast, responsive website!
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With 85 percent of its ticket sales made online, See Tickets needed a robust, secure, highly accessible website. The company chose the Riverbed Stingray Traffic Manager to ensure that its site was always online and fast, even during extreme peaks in traffic. Now the company's valued customers receive optimal online service.
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Comic Relief implemented the Riverbed® Stingray Traffic Manager and was able to raise a phenomenal £54.7m for its 2009 annual fundraiser Red Nose Day.
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When AlertBoot switched to the cloud it chose Riverbed stingray Traffic Manager to use while transitioning its infrastructure to a virtual enviornment
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Socialbomb chose Riverbed Stingray Traffic Manager to ensure that its advanced social network projects remained online during critical traffic times.
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After assessing its web optimization strategy, SnagAJob.com traded up to Riverbed Stingray Traffic Manager - to meet its goal of 99.9% uptime.
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Looking for expert advice on social media and its impact on the multichannel contact center but don't have access to an analyst firm to get the insight you need? This is your chance to gain that insight, free of charge.
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By: SAP
Published Date: Mar 29, 2011
Discover how you can use the right software to help your marketing organization support growth and demonstrate value. In doing so, you can learn how to develop customer, brand, and channel strategies that can support process efficiency and effectiveness activities and transform your marketing activities.
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By: Kingston
Published Date: Feb 15, 2011
Learn how to balance the positive and negative effects of memory utilization in virtual infrastructures to better handle system workload and priority--while improving server utilization
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View this online demo to learn how leading retailers are using market basket analysis to gain insights into buyer patterns to offer products and promotions that match shopper preferences and behaviors as well as to link purchases to specific buyers to create tailored offers.
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Learn how leading telecommunications companies are leveraging business intelligence, performance management and predictive analytics to increase revenue and improve operations.
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How the smartest organizations are embedding analytics to transform insights into action.
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