Customer Relationship Management

Optimized Video Delivery automatically minimizes bandwidth impact and improves user experience! Find our more in this white paper.

A true 360 degree view of the customer is a win-win situation for all parties involved: buyers benefit from better service and efficiency, and sellers derive improved loyalty and, inevitably, more repeat business from established customers. This report will explore how Best-in-Class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability. As a result of these strategies, companies with more accurate and timely information about their prospect or customer can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client.

It is imperative in today's economy to not only gain customers but to keep them. Without the right set of tools and measurements, however, this can be a daunting task. Watch this on-demand webinar with Jill Griffin, author of Customer Loyalty, as she delves into practical tools you can use to measurably improve the satisfaction and brand attachment of high-value customers.

This new TSIA white paper explores 3 fundamental metrics - operational, quality and cost - that you should include in your services dashboard, outlines specific measurements to track in each area and provides industry averages for key metrics to help with benchmarking.

The challenges of today's service and support environment just might be keeping you awake at night. The expectations are great and the daily demands relentless. But there's hope. By moving away from the current break/fix technical support model and providing a value-added customer experience, organizations can gain a significant business advantage. This TSIA white paper identifies the 6 toughest issues impacting service and support organizations today, and it offers guidance on improving service levels and how to differentiate competitively based on quality of service.

Access to timely and accurate information has become a critical driver of business success. Organizations need to have access to timely and accurate information to make better business decisions, serve their customers better and respond to changes in the market. But increasingly, they are hitting roadblocks in their quest for up-to-date accurate business information.

As marketing programs become more expensive, and response and conversion rates plummet, knowing your customers is key to maximizing the profitability of your direct marketing campaigns. View this brief video to learn how you can gain valuable insight into your customers' behaviors and more accurately predict how they will respond to your marketing efforts.

Discover how you can create satisfaction surveys quickly and easily and let you choose the best method to capture this valuable information.

Discover how a company might identify its best or most valuable customers.

Read this white paper to learn five practical steps your company can take to achieve customer intimacy: 1. Plan your goals, methodology and metrics; 2. Capture the right customer information, including structured and unstructured data; 3. Predict customer behaviors; 4. Act on these insights with relevant, timely offers to optimize the predicted outcome; and 4. Expand successes into other areas.

Review the new architecture based on OSGI, JCR and Sling which can run directly in a Java virtual machine.

Get a demo and an in-depth look at the Adobe DEP. Marcel Boucher will show you the new architecture based on OSGI, JCR and Sling which can run directly in a Java virtual machine.

Regardless of the size of your organization or the depth of your CEM needs, Adobe can help you achieve your CEM goals with the industry's most comprehensive and versatile design tools and runtime support for realizing state-of-the-art CEM solutions. Download this white paper to learn more.

Discover how to build mobile apps and learn more about minimizing development time and the re-use of components across device platforms.

AB World Foods has a highly complex supply chain, driven in part by the nature of its globally sourced and distributed products as well as by the demands of growth and acquisition. With Infor SCM Demand Planning, the company cut costs while also improving service levels.

Find out what characteristics you should take into account when selecting Sales and Operations Technology and how Infor10 Sales & Operations Planning respond to those needs today.

This white paper provides an overview of the benefits that ASICS achieved by implementing Infor WMS.

Find out why manufacturers and distributors are rethinking warehouse management and why these best-in-class performers are investing in advanced warehouse management solutions to strengthen their competitive market positions.

Find out how Ter Beke improved supply chain efficiency with Infor SCM and what Infor SCM can do for you and your business.

Improve your social CRM efforts and learn the benefits of the social business model.

Give your business additional flexibility with an on-premise CRM solution. Download your comparison guide now.

Get your on-demand CRM rollout right by following the Best Practices suggested by Focus Experts.

Focus Experts share their 2011 predictions for CRM.

Download this white paper to learn about the importance of delivering a secure and trustworthy online experience.

Learn how online businesses can instill trust and confidence in their web sites, protect valuable brands, and safeguard customers' sensitive information.