Business Metrics

The Responsive Process Management (RPM) Suite from Progress Software enables a high level of operational responsiveness for communications service providers. Faced with a need to gain a competitive advantage and create connections with customers, communications service providers require a flexible, integrated management suite that adapts to shifts in consumer interactions and market conditions in real time. Progress RPM based OSS/BSS solutions meet these challenges without the need for a massive overhaul to existing systems and infrastructure. Download this free whitepaper to learn more about how the communications industry can leverage Progress RPM to achieve operational responsiveness.

CEOs and their senior leadership of most major corporations are usually highly proficient individuals who run their business units or functions efficiently but they may not work as well together to guide the overall firm.

This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.

Many IT administrators have already learned the hard way that managing the performance and availability of services built on virtualization technologies can be difficult, if not impossible at times.

Read this paper to learn tips for implementing a business performance metrics program in your organization.

Server virtualization is an ever more important tool for reducing cost, increasing availability, and enhancing business agility. But for many organizations, the savings that come from server consolidation are the primary reason for server virtualization.

Revenue assurance analysts at a top-tier US-based carrier studied this every day. Primarily focused on detecting fraud, revenue sharing contract violations and incomplete revenue collections, they had the need to query and analyze call detail record (CDR) databases that grow by millions of new CDRs every day.

In a world of growing data volumes and shrinking IT budgets, it is critical to think differently about the efficiency of your database and storage infrastructure. The Vertica Analytic Database is a high-performance, scalable and cost-effective solution that can bring dramatic savings in hardware, storage and operational costs.

A recent survey of CIOs found that over 75% want to develop an overall information strategy in the next three years, yet over 85% are not close to implementing an enterprise-wide content management strategy. Meanwhile, data runs rampant, slows systems, and impacts performance. Hard-copy documents multiply, become damaged, or simply disappear.

There are success stories of businesses that have implemented Business Service Management (BSM) with well-documented, bottom-line results. What do these organizations know that their discouraged counterparts don't?

Ovum takes a deep-dive technology audit of Vertica's Analytic Database that is designed specifically for storing and querying large datasets.

For over a decade, IT organizations have been plagued by high data warehousing costs, with millions of dollars spent annually on specialized, high-end hardware and DBA personnel overhead for performance tuning. The root cause: using data warehouse database management (DBMS) software, like Oracle and SQLServer that were designed 20-30 years ago to handle write-intensive OLTP workloads, not query-intensive analytic workloads.

Configuration Management is at the heart of the IT Infrastructure Library (ITIL®) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.

How the Vertica Analytic Database is powering the new wave of commercial software, SaaS and appliance-based applications and creating new value and competitive differentiation for solution developers and their customers.

Pink OTC Market Inc. is the third largest U.S. equity trading marketing place. Learn how Pink OTC built a highly available and highly reliable (no downtime in a year of production use) data warehouse using Vertica's Analytic DBMS that cost-effectively stores billions of records and scales easily by simply adding CPUs without incurring additional licensing fees.

A positive customer experience is a critical competitive differentiator it today's stuttering economic climate. Yet consumers are giving companies a failing grade at a time when the need to be customer centric is being put to the test as never before. This whitepaper by Senn Delaney partner and executive vice president Bill Parsons helps leaders consider whether their company's culture is really as customer-centric as it should be.

Effective workload automation that provides complete management level visibility into real-time events impacting the delivery of IT services is needed by the data center more than ever before. The traditional job scheduling approach, with an uncoordinated set of tools that often requires reactive manual intervention to minimize service disruptions, is failing more than ever due to todays complex world of IT with its multiple platforms, applications and virtualized resources.

Independent research firm Knowledge Integrity Inc. examine two high performance computing technologies that are transitioning into the mainstream: high performance massively parallel analytical database management systems (ADBMS) and distributed parallel programming paradigms, such as MapReduce, (Hadoop, Pig, and HDFS, etc.). By providing an overview of both concepts and looking at how the two approaches can be used together, they conclude that combining a high performance batch programming and execution model with an high performance analytical database provides significant business benefits for a number of different types of applications.

Interview with Ohio State University President Dr. Gordon Gee The Ohio State University President Dr. Gordon Gee discusses his passion and progress on creating a "One University", high-performance culture to take the largest university in the U.S. from excellence to eminence. On the global stage, it is part of his vision to build a new model for the university of the 21st century: more agile, more responsive, less insular and less bureaucratic.

To meet the challenges of intense competition and increasing customer demands, companies must tightly align their IT service management with business issues and priorities. This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption.

Improved business productivity often requires more efficient IT and more efficient IT cannot be achieved without a better understanding of the way business services are run and delivered. Configuration Management Databases (CMDBs) have emerged as a central component for Information Technology Infrastructure Library (ITIL) and business service management (BSM).

End-user expectations and high levels of performance against Service Level Agreements (SLAs) must be achieved or organizations risk the loss of business. This paper details key capabilities needed for successful end-user monitoring and provides critical considerations for delivering a successful end-user experience.

End-user expectations and high levels of performance against Service Level Agreements (SLAs) must be achieved or organizations risk the loss of business. This paper details key capabilities needed for successful end-user monitoring and provides critical considerations for delivering a successful end-user experience.

Application management requires visibility from multiple vantage points within the IT enterprise, combined with a centralized information store that pulls the technology pieces of the application puzzle into a coherent whole.

Application Portfolio Optimization (APO) provides executives with tools and information to assess the quality and condition of application assets as well as a means for understanding the impact of proposed application changes.