Business Activity Monitoring

Find out what business analytics can do for you - and how to get started. Get started with business analytics by taking these eight essential actions.

Today, the ERP reality is very different, and much more beneficial, for smaller firms. A variety of options have emerged to address and overcome the key concerns and obstacles of the past. Learn about the drivers that force these executives to address an ERP decision, the considerations involved in those decisions, and critical implementation factors once an ERP decision is made.

This white paper describes an approach that provides these performance metrics for specific IT stakeholders, all drawn from data collection and analytics that support a holistic, integrated approach to optimizing IT service delivery.

The Responsive Process Management (RPM) Suite from Progress Software enables a high level of operational responsiveness for communications service providers. Faced with a need to gain a competitive advantage and create connections with customers, communications service providers require a flexible, integrated management suite that adapts to shifts in consumer interactions and market conditions in real time. Progress RPM based OSS/BSS solutions meet these challenges without the need for a massive overhaul to existing systems and infrastructure. Download this free whitepaper to learn more about how the communications industry can leverage Progress RPM to achieve operational responsiveness.

Founded in the Queensland outback in 1920, Qantas Airways is the world's longest continuously operating airline. Today it is widely regarded as the world's leading long-distance airline and one of the strongest brands in Australia, responsible for an estimated $1.7 billion in revenue for the fiscal year 2009/2010. The airline is committed to continually improving the experience on its website, qantas.com, whether enabling travelers to book all parts of a holiday or to self-manage their travel experiences. Since the site was first launched in 1996, it has evolved into the airline's primary customer contact channel.

Many IT administrators have already learned the hard way that managing the performance and availability of services built on virtualization technologies can be difficult, if not impossible at times.

Small and medium-sized businesses (SMBs) around the world are facing a competitive environment more intense than ever. Changes in the economic environment that began in 2008 (and earlier in some places) have altered business fundamentals forever. Larger competitors are increasingly interested in capturing the customers that SMBs previously were able to claim uncontested. Download now to learn more.

According to an independent study from research firm Vanson Bourne, most businesses have a long way to go before they are able to respond to market or customer changes quickly enough to be competitive. Unfortunately for businesses, there's often a disconnect between business objectives and what information technology can deliver. This whitepaper will demonstrate how Progress Software can empower your company to respond to changing conditions and business events as they occur, enabling business leaders to capitalize on commercial opportunities, drive greater efficiencies in their organizations, and reduce risk.

Financial services firms can achieve a higher level of operational responsiveness with the seamlessly integrated and customizable responsive process management (RPM) solution from Progress Software. Monitor, control and improve your business in real time with this suite of tools designed to help financial services firms deliver a higher level of business performance while sensing and responding in real time to changing conditions and business events. Easily integrated into your exiting IT environment, the Progress RPM solution allows financial services firms to gain real competitive advantage. Download the white paper now!

Application modernization is a powerful method for extending the life and improving the business value of a company's critical application assets. It provides an attractive and cost effective alternative to application development, enabling companies to defer investment in replacement initiatives without compromising business support.

Find out why top down alignment between IT and the Business is now a mandate and read about how Business can participate when IT prioritizes both sustaining and strategic work.

This report reveals how Best-in-Class firms distinguish themselves from all others by routinely benchmarking and measuring their service performance; implementing effective measuring, monitoring and tracking systems; integrating service KPIs with company-wide CRM or ERP systems, wherever possible; and establishing a formal process for automatically collecting and disseminating data.

Consumers are using multiple channels to research and purchase, but merchants can do more to close sales online.

Virtually every organization understands that its successful operation depends on the continuous availability of its applications. Most companies rely on internal applications-ranging from enterprise resource planning to payroll systems-to keep the wheels of their enterprise turning. They also depend on external-facing applications for everything from selling products to their customers to automating the supply chain with suppliers and partners. The failure of any of these mission-critical applications could be catastrophic to a business.

Server virtualization is an ever more important tool for reducing cost, increasing availability, and enhancing business agility. But for many organizations, the savings that come from server consolidation are the primary reason for server virtualization.

Learn how the Progress RPM Suite integrates easily into your existing infrastructure to provide real time visibility, take action on issues, and improve your business processes. Download the product brochure now!

Revenue assurance analysts at a top-tier US-based carrier studied this every day. Primarily focused on detecting fraud, revenue sharing contract violations and incomplete revenue collections, they had the need to query and analyze call detail record (CDR) databases that grow by millions of new CDRs every day.

A recent survey of CIOs found that over 75% want to develop an overall information strategy in the next three years, yet over 85% are not close to implementing an enterprise-wide content management strategy. Meanwhile, data runs rampant, slows systems, and impacts performance. Hard-copy documents multiply, become damaged, or simply disappear.

A majority of environments today are cross-platform, combining both PCs and Macs. The result has become a common IT challenge: How can you maintain Macs in a network environment with a PC-centric infrastructure and with Windows-based network services?

Virtualization continues to grow at 20 percent or more per year, but it is not expected to overtake existing physical architectures at least through 2010. This white paper examines the unique challenges of virtualization and offers tips for its successful management alongside IT's physical deployments.

There are success stories of businesses that have implemented Business Service Management (BSM) with well-documented, bottom-line results. What do these organizations know that their discouraged counterparts don't?

For over a decade, IT organizations have been plagued by high data warehousing costs, with millions of dollars spent annually on specialized, high-end hardware and DBA personnel overhead for performance tuning. The root cause: using data warehouse database management (DBMS) software, like Oracle and SQLServer that were designed 20-30 years ago to handle write-intensive OLTP workloads, not query-intensive analytic workloads.

Configuration Management is at the heart of the IT Infrastructure Library (ITIL®) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.

This whitepaper explains how organizations can reduce their energy bills by remotely regulating computers. Topics include typical workplace computer usage, how to calculate your potential energy savings, debunking power management myths, and how you can assign multiple power saving profiles to clients.

Learn why that's so, why traditional log and event management solutions don't provide the answer, and how a modern integrated product does.