This document employs the IDC MarketScape methodology to assess the strengths and weaknesses of vendors participating in the datacenter infrastructure management (DCIM) market. Confusion exists in the market today about the scope of what DCIM should be, and participants in this space are seeking to define their brand by offering full-scale solutions that include complete power and cooling and IT infrastructure visibility, control, and analytic capabilities.
Based on IDC's analysis of current product capabilities, go-to-market strategies, and general business analysis, this IDC MarketScape finds that the DCIM market is evolving, with several providers realizing strong growth and adoption and others struggling to survive in a competitive market. Considering changing business needs, IDC believes the following to be critical success factors in this evolving market:
Open architecture that supports full upstream and downstream support of data.
Exceptional customer service with global service and support.
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